FAQ

Frequently Asked Questions

What is a Color Bundle?
Color Bundles are thoughtfully curated collections of stationery and little everyday favorites, all coordinated around one color palette. Simply choose your favorite color and we’ll take care of the rest. ✨

What is a Mystery Box?
Our Mystery Box is for anyone who loves surprises. Each box contains a curated mix of stationery and fun little finds, but the exact contents are a surprise until you open it.

Will I receive exactly what I see in the photos?
Product photos show the overall style and type of items you can expect. Some designs, colors, or individual items may vary depending on availability while keeping the same overall theme and value.

What are Limited Edition Boxes?
Limited Editions are seasonal collections released in very small quantities. Once a limited box sells out, it may not return. You can view previous releases in our Limited Edition Archive. ✨

Can I request specific items or colors?
You’re welcome to leave preferences or requests with your order. While we can’t guarantee every request, we’ll always do our best when possible.

Can I send a Golden Notes order as a gift?
Absolutely! Our boxes are made to feel like opening a little gift, whether you’re sending one to someone special or treating yourself. 💌

Do you ship internationally?
Yes. Golden Notes ships within the U.S. and to select international destinations. Available shipping options and rates are shown at checkout based on your address.

How long does it take for my order to ship?
Orders are prepared and packed by a small business, so processing time is separate from carrier transit time. Current shipping estimates are shown during checkout.

Can I return or exchange my order?
Because many Golden Notes products are curated boxes, return and exchange eligibility may vary. Please check our Refund Policy for the complete terms before ordering.

How can I contact you about my order?
If you have a question about an existing order or need help before purchasing, please use our Contact page and include your order number when applicable.