Refund policy

 

Refund & Returns Policy

All sales are final.
Because our boxes and bundles are carefully curated and packed for each order, we do not accept returns or exchanges.

Something wrong with your order? We’ll make it right. 💌

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of deliveryand include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

We’ll review the situation and work with you to find the best solution. Depending on the issue, this may include a replacement, partial refund, store credit, or another appropriate resolution.

Please note:
• Minor variations in colors, designs, or packaging may occur.
• Curated and Mystery Boxes may contain different designs or items depending on availability.
• We cannot offer refunds or exchanges based on personal preference or because you do not like a particular item in a curated or Mystery Box.
• Original shipping charges are non-refundable.

Questions?
If there’s ever a problem with your order, please reach out through our Contact page. We want you to feel good about your Golden Notes order, and we’ll do our best to help. 🤎